Who you are is just as important. For this role you will be / have:
• You will have some product exposure and experience working with Platform, Operations, Finance, People services environments.
• Passionate about solving customer and colleague problems & championing the customer and colleague to the wider business
• Ability to prioritise effectively and manage multiple demands at any one time.
• Be curious, internally and externally, continuously engaging with our industry, other departments to gain knowledge and understanding.
• Analytically inclined, able to analyse customer behaviour.
• A Critical Thinker by utilising your skills to make informed decisions and contribute to thoughtful discussions .
• A “get things done” mindset, knowing how and when to communicate progress whilst delivering value quickly
• Demonstrable experience of research, ideation and shaping a backlog of work.
• Ability to manage writing user stories, product processes & lead ceremonies
• An ability to agree, set and maintain SLAs with key stakeholders
• Strong stakeholder communication skills, especially around tech teams, peer groups and senior management
• Comfortable with liaising and working with 3rd party providers.
• Good experience and familiarity with Jira, Slack, Miro, and other common tools and software used in agile digital development.
Behaviours/Values
Our shared values of 'act like owners', 'keep listening and learning', 'long term thinking', and 'stronger together' help ensure we are always finding better ways of doing things and spending our time focusing on what’s important.
The following behaviours are some examples of how these values materialise for Product Managers at Dunelm;
• Always start with the customer and working backwards to create the best omnichannel customer experience.
• Be curious, internally and externally, continuously engaging with our industry, sector and other departments to gain knowledge and understanding.
• Not afraid to learn and try, unlocking innovation and new thinking. Sharing & encouraging others to act on their ideas, supporting & collaborating for team success.
• Create long term relationships with key stakeholders, making time to actively connect with colleagues across the business & external clients, with and without an agenda and creating pathways for easy communication.
Enable progress, making pragmatic decisions and priority calls whilst not losing sight of the goals and responding to risks and issues responsibly.