Vacancies
Agile Delivery Lead (FTC)

Agile Delivery Lead (FTC)

Posted:

04 Nov 2024

Hybrid (London/Syston)

Technology

Fixed Term Contract

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Overview

This is a 10 month fixed term contract.

This is a hybrid role working from home and our offices in London or Leicester

About Us

We’re the UK's number one choice for homewares – we’re ambitious about our brand, about being a good company, and about profitable growth.

With 13 million active customers in the last 12 months, we offer over 50,000 products, including our own Dorma and Fogarty brands, across 170+ stores. We operate the UK’s largest Made to Measure factory for curtains and roman blinds. We’re also developing products to help customers live more sustainably by introducing new materials and circular design and broadening our ‘The Edited Life’ ranges.

Our renewed purpose is ‘unlock our potential as The Home of Homes.’ And we have three ambitions: ‘Elevate our product offer’, ‘Connect with more customers’, and ‘Harness our operational capabilities’. We’re focused on growing as the number one choice for home, furniture and more, loved by our customers shopping more frequently in a fast-moving, post-pandemic environment.

About the Department

We are looking for someone who is passionate about inspiring and coaching teams to achieve critical business outcomes and deliverables. Taking ownership and accountability with delivery focus, building and leading high performing teams while driving change throughout the department.

Within our Customer Relationships space, we are focused on acquiring and retaining our customer base, with data at the heart of our growth and drive for a personalised customer experience.

Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, you’ll be somewhere you can build a long-term career that always promises to challenge and excite.

Find your happy place.

We recruit people from all types of backgrounds, who share our entrepreneurial, hands-on approach to work. We are committed to creating a full inclusive environment that is representative of our customers and locations. We recognise the value and importance in inclusion and diversity and welcome applications from all candidates, regardless of sex, age, race, religion, disability, neurodiversity, gender or sexual identity, socio-economic background, or education.

Proven experience as an Agile Delivery Lead, Agile Coach, or Scrum Master, with a strong track record in delivering complex projects.
Expertise in Scrum and Kanban methodologies, particularly within software development.
Experience in an e-commerce retail environment.
A proactive approach with the ability to integrate quickly and deliver results.
Excellent communication skills with the ability to coach and facilitate team growth.
The ability to foster trust, promote self-management, and encourage cross-functional collaboration within teams.
A deep understanding of agile frameworks and best practices, effectively applied in fast-paced environments.

Behaviours / Values

We value ‘leading’ over ‘telling’ and so it is important you are a self-aware leader who can communicate at all levels of the business to influence and empower others. You’ll work closely with other Agile Delivery Leads, Principal Delivery Leads, Product chapter, Engineering chapter and Quality chapter to support, deliver and implement project and initiative outcomes.

You’ll be visible leading by example and help create a community of empowerment and trust.

Respected as a Servant/Leader of teams who can act as a leader as well as a supportive team member. You will have excellent communication skills, enabling you to collaboratively work across technical, leadership and business teams. Delivery practitioners will require a growth mindset, with the ability to identify opportunities for improvement and suggest new ways of working and spearhead their adoption.

You’ll be able to foster self-organisation, enabling the team to make decisions and remove decision making barriers whenever possible. You will be an excellent facilitator of discussion.

You will be passionate about delivering high quality end to end outcomes with a focus on value for our customers. You will utilise your experience as a seasoned Delivery person to implement methods best suited to the complex business opportunities at all levels. You will have an approach of small incremental improvements over big bang.

You will collaborate with Product and Engineering to ensure that you are a close team working together with high levels of communication. A close relationship will be needed to ensure that you are all aware of the budgets, value and when we will deliver.

We have a vibrant delivery chapter, and you will be part of that. We will learn, fail, evolve, and innovate together. We want someone who can be part of our journey in this.

From time to time, we work with 3rd parties. You will need to build up a lasting mutual relationship. You’ll be able to challenge and develop ways of working to ensure that Dunelm and the 3rd parties are operating in a harmonious partnership.

Tech to the future

Our Tech, Digital & Data teams are transforming literally every aspect of our business – from the way we manage and make use of our data, to the relationships we share with our customers. We know it's the future. Which is why we're investing heavily in our teams and the technology they use. Already, their impact has been felt across the business, and indeed by our customers. But this is just the start and we know there are bigger opportunities ahead.

Check out our tech blog for tales behind our talented teams

Work your way

We want our colleagues to feel at home wherever they work, so that they are comfortable and can be their best selves. In addition, we want everyone to feel connected to the business, our strategy and the teams they work with.

Where hybrid working is applicable, colleagues need to strike the right balance to fulfil both of these important factors. You will find the right mix of being at home, in the office & out in the business, bearing in mind business needs, job role and level of responsibility.

Wellbeing is more than just a buzzword here

From our Wellbeing Buddies and Mental Health First Aid training to our progressive parental leave, menopause policies and Colleague Support Fund, we're committed to supporting our colleagues in every area – and at every stage – of their lives. Through our partnership with the Retail Trust, everyone at Dunelm has free access to a 24/7 Virtual GP, as well as therapy and counselling, plus information, guidance and advice in all areas of financial, emotional and physical wellbeing.

Look in our toy box

Of course, you should never judge a business by its tech stack. But take a peek at the range of technologies our engineers and developers are currently playing with.

Keep on growing

Join us on the tech side and you'll have access to a huge array of learning and development opportunities, including a variety of internally created workshops and externally accredited courses. We also have a substantial tech-specific budget to fund e-Learning licenses, conference visits, resources, and qualifications, plus dedicated mentors, well-being buddies and a wide range of network groups to support you as you progress.

Housewarming & Settling In where you can find out more about the wider business, our culture, behaviours, networks and wellbeing support

Thrive, our learning and skills platform which gives you a blended, bite-sized, social learning experience with learning relevant to your role

Our Enterprise Leadership Programme designed specifically for our strong growth potential Heads of Department to help them reach the next level in their career

Our INSPIRE Programme designed for our strong growth potential senior managers across the business to enhance their leadership capability

Our EXPLORE Programme designed to prepare our next generation of Line Managers

Personal Effectiveness workshops and self-led learning, also delivered through Thrive

Apprenticeships opportunities relevant to your role – from level 2 (equivalent to GCSE) through to Level 7 (equivalent to Masters)

Colleague Development Fund to support colleagues in accessing external training relevant to your role

Coaching and mentoring opportunities to support you in your current role and help you prepare for the next

Self-awareness tools to help you understand what really matters to you, and where your own talents and ambitions lie

Progress conversations that reflect on how you're doing and define your focus areas for the coming months

Career conversations that explore what you want from your career, in light of your current capabilities, potential and future aspirations

Meet your team

Meet your team

I’m in my happy place when…

"I’ve come such a long way and learned so much since starting here, and it’s thanks to the team I have around me."

Clare, QA Engineer

Meet your team

I’m in my happy place when…

"There's a brilliant support network you can learn from here, and a great 'no fear of failure' culture."

Paulina, Principal Delivery Lead

Meet your team

I’m in my happy place when…

"Someone I knew said the people are great, and you get the chance to improve and innovate. That’s certainly been my experience."

Balaji, Platform Engineer

Meet your team

I’m in my happy place when…

"People here can challenge and push back. If you think there’s a better way of doing things, you can say so."

Bhavik, Principal Engineer

Madalyn, Senior Digital Trading Executive

Meet your team

I’m in my happy place when…

"We work in a really collaborative way and I love the buzz of the working environment."

Madalyn, Senior Digital Trading Executive

Meet your team

I’m in my happy place when…

"Recognition means a lot to me. I love that others see what my team and I are doing and value the positive impact we make."

Chloe, Senior SEO Manager

Meet your team

I’m in my happy place when…

"I'm in my happy place when I'm solving problems. So doing that for a living is just amazing!"

Asheeka, Head of Trading Analytics

Rewards you deserve

Along with competitive salaries, we offer a range of other great benefits to recognise the unique contribution you bring.

Salary Advance so you can access up to 50% of the money you've earned during the month, rather than having to wait until pay day

Instant discounts with a range of other companies to help you stretch your budget

Pension contributions to help you save for your retirement

ShareSave scheme that enables you to save monthly and buy Dunelm shares at a discounted rate, building up your investments for a rainy day

Continuous training and coaching to ensure you feel confident in your current role and ready for any new challenges

Access to wellbeing support as and when you need it, including an online GP for you and your immediate family

Colleague networks that give everyone a voice and create an environment where we all feel at home

Outstanding development opportunities and all the support you need to grow your career the way you want

33 days annual holiday plus your birthday off to celebrate, and another day when you move home, so you can get settled in

Generous discounts on all our own products, in-store and online to help you make your house a home

Cycle to work scheme to help you keep your fitness up and your travel costs down

Charity day off (paid, of course) so you can volunteer for a charity that matters to you

Free on-site parking (excluding London office) and good public transport links

How did we get here?

Today, Dunelm is a leader in the £11bn UK homewares market. With over 170 stores across the country and a successful online operation – dunelm.com – we offer over 60,000 products across a broad range of categories. But where did it all begin?

1979

Founder, Bill Adderley and his wife Jean take on a stall in Leicester Market selling curtains. Within a month, they make 600% profit.

1984

First bricks-and-mortar store founded in Churchgate, Leicester.

1988

With momentum growing, first flagship store opens in Leicester, East Street, offering warehouse facilities for expansion across the region.

1991

First superstore opens in Rotherham, offering premium brands such as Dorma, which the company goes on to acquire.

1996

Bill's son Will is appointed CEO of the company, following in his father's footsteps.

1999

Now a household name in the Midlands, Dunelm Mill opens a head office with warehouse facilities in Syston, Leicestershire.

2001

The acquisition of a small custom-made curtains business marks the start of Dunelm's made-to-measure service.

2002

A landmark year as Dunelm Mill opens its 50th store and a new central warehouse in Burton. The company goes on to open new stores at a rate of 10 each year.

2005

A fully shoppable website goes live, with a dedicated warehouse below our Radcliffe store

2006

Dunelm floated on the London Stock Exchange, marking the beginning of a new era for the company.

2010

In Liverpool, the company opens its 100th store, having celebrated its 30th birthday in 2009.

2011

To accommodate continued growth, Dunelm builds a new head office in Syston.

2013

Company rebrands from 'Dunelm Mill' to 'Dunelm' – reflecting what our customers have called us for years.

2016

Our family grew to include Worldstores.

2018

Nick Wilkinson joins the business as our new CEO.

2021

To accommodate our continued growth, Dunelm opens a fourth warehouse in Daventry.

2022

Launch of our ‘Conscious Choice’ collection – homeware that lasts longer and is made from more sustainable materials.

2022

Our third Delivering Joy Christmas campaign, with stores supporting over 700 local community causes and donating more than 61,000 gifts.

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