Store Manager

Customer Acquisition

• Be passionate about finding and establishing ways that we can acquire new customers and increase the frequency that our customers shop with us across all channels, by promoting E-receipts and opt in levels. 
• Create links with the local community via various channels to raise the profile of our stores, initially by growing Facebook followers to maximise local sales and marketing opportunities

Customer Obsession

• Train, coach and empower one blended team of Hosts to be able to offer customers every way of shopping, including MPOS, MTM, Hosts and the virtual consultant service, and that they are aware of new products, offers and campaigns. 
• Actively seek new ways to improve the customer experience in store, by coaching the team in our Customer First agenda, which will inspire improvements and consistency in our NPS results.
• Complete regular observations, and provide appropriate feedback to all Hosts and service colleagues in the store to maintain the Customer Focus and ensure that are delivering a great customer experience 

Trading Mindset

• Identify and maximise on sales opportunities by trading your store and departments.
• Work closely with your deputy manager and Team Leaders to deliver campaigns successfully, with a right first time mentality. 
• Coach store leadership teams to deliver an impressive customer experience through consistent retail standards, availability and service in all areas of the store.

Process and Compliance

• Deliver on the promises made to our click and collect customers around order ‘on time picked in full’ and by minimising shorts %, and by having an efficient C&C process to boost Speed of Service and NPS. 
• Validate that the store Stock Calendar has been completed weekly to maintain on shelf availability and minimise stock loss.
• Have a passion for preventing stock loss and monitor the Profit protection scorecard.  
• Take full ownership for creating and maintaining an environment that complies with company audit standards and expectations as well as legislative specifications, such as Health & Safety 

Empower the Team

• Empower your leadership team to act like owners  and do what’s right for our colleagues and customers. 
• Develop and maintain a culture where all members of the store leadership teams understand the role they play in service and selling within the business.
• Look for and develop home grown talent across all levels, by working with your Regional Coach and People lead to have a robust succession plan in place for the store, working with other local stores where appropriate.